AI guest communication
Every guest message answered in seconds, day and night.
An agent that answers on WhatsApp, Instagram, Booking.com, Airbnb, and your website, checks availability, holds the room, and sends the payment link. We run it for you.
What silence costs
A guest messages at 23:40. Nobody answers until the morning. By then she has booked somewhere else.
Reply within the hour and you are seven times more likely to win the booking. The agent replies in seconds.
What the agent does
- Answers questions about rooms, rates, availability, and the property.
- Quotes the full price for the dates asked and holds the room.
- Sends the payment link and confirms the booking in the chat.
- Follows up once when a lead goes quiet.
- Offers the upgrade, the transfer, or the late checkout at the right moment.
- Hands over to your team for anything it should not decide, with the whole thread visible.
We run it for you
Same WhatsApp number, same inbox, connected to your property management system. We write the agent's knowledge of your property before it goes live, keep it current when rates or rooms change, and read the conversations every week. Every month you get the count: conversations, bookings closed, revenue.
One lead, midnight to payment link
Live agent
- Hi! Do you have anything available this Friday to Sunday?
23:41
· Availability checked ·
- We do. The Garden Room is AUD 560 for both nights, or the Ocean Suite at AUD 1,300. Both include breakfast. How many guests?
answered in 6 seconds · 23:41
· 22 minutes later, still quiet ·
- Still deciding? Friday is filling up. Want me to hold the Garden Room while you choose?
00:03
- Yes please, the garden room
00:05
· Garden Room held · payment link created ·
- Done. The Garden Room is yours, Friday to Sunday. Confirm here: reference.stay/pay/8f3k
direct booking · 00:06
A finished conversation from the demo hotel: the enquiry, the quote, the follow-up twenty-two minutes later, the hold, and the payment link. Nobody was on shift.
Questions operators ask
Does the agent replace our front desk?
No. It upgrades it. The agent answers in seconds on every channel, closes bookings on its own, and upsells the stay, day and night. Your team gets fewer interruptions and more sales.
What if it gets something wrong?
It only quotes your real rates and availability, and anything it is unsure of goes to your team. We check its conversations every week and fix what it got wrong.
Which channels does it answer on?
Whatever your guests use: WhatsApp, Instagram, Facebook, Booking.com, Airbnb, and Expedia messages, SMS, and the chat on your website. All in one inbox.
Which languages?
The guest's. The agent replies in the language it is written to.
How do you charge?
A percentage of the bookings made through us, so we only win when you win. Fixed pricing is available if you prefer it.
Read next
Workflows & staff setup
Guest messages from confirmation to post-stay, staff automations, and a team trained to run them.
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Direct-booking website
A fast website that takes the booking and the payment on the hotel's own domain, built and run by Pure Value.
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Hotel groups & collections
Each property keeps its own website, inbox, and agent; one partner runs all of them and reports on the group.
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Hear what the agent would say to your guests.
On a twenty-minute call we run three of your real guest questions through the agent and show you the answers.